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Customer Service

Shipping & Delivery
Trial/Sample Order and order in stock will be shipped within 24 hours after payment arrive.Customized Order normally need 5-7 days.
Hair will be washed clean before putting in package. Each bundle will be packed in PVC bag, labeled length, then put into DHL shipping bag or carton, depend on the quantity. Customized package is acceptable. We could provide label, hangtag, logo design service.
Returns & Refunds
1. Return/Refund is accepted within 7 days after received the goods,please contact us first and return the goods according to the return address. If didnt contact seller and returned yourself, We won't accept the packages.
2.After reveiving the returned goods,we will made a replacement depends on our available stock,if not available,a refund will be issued.
3.If item is damaged by buyer,we will not accept any changing or refunding,hope you can understand.
4.To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer.
5.Please make the items remain the original state. We only accept not damaged items.
Payment Methods
Accepted Payment Methods:
- PayPal,It include credit card visa, mastercard, american express
- Western Union
Secure Shopping
At 020hair.com we take your security seriously, and work to ensure your details, and especially payment information, is secure.
Secure Data Encryption
An SSL certificate means that communications between your computer and the web site are encrypted while you are in the checkout process. This makes it far harder for anyone to 'eavesdrop' your details if you are using a wireless network or shared connection.
Secure Payment Gateway
We use a secure payment gateway system provided by SagePay. This means that we never have your full card details, and never store your card information. This protect you against unauthorised transactions, and reduces the chances of card fraud so we can keep prices low.
We also accept payments via PayPal. As this is done entirely through the PayPal system, we never have access to your card details.

> $300
Bank Account:
Western union
First name:Shasha
Last name:Chen
Location:China
Address: Room 303, Bai Yun Hua Yuan, Xin Shi Xu, Bai Yun, Guangzhou, Guangdong, China
code : 510000

Money gram
First name: Cuixiang
Last name: Li
Location:China
Address: Room 303, Bai Yun Hua Yuan, Xin Shi Xu, Bai Yun, Guangzhou, Guangdong, China
code : 510000

T/T(Bank Transfer/Bank wire) Please pay to us dollars
Beneficiary Bank: HSBC Hong
Beneficiary Bank Code: 004
SWIFT Address: HSBCHKHHHKH
Receiver's Company Name: HAOFA TRADING LIMITED
Account No: 124174749838
Beneficiary Bank Address: Head Office 1 Queen's Road Central Hong Kong